Terms & condition

TERMS & CONDITIONS

1. GENERAL
By accessing or purchasing from The Herbal Vibe (“we”, “us”, or “our”), you agree to be bound by these Terms & Conditions. Please read them carefully before using our website. If you have questions, contact us at Contact@theherbalvibe.com

We make every effort to ensure accuracy of product information. However, errors, inaccuracies, or omissions may occur. We accept no liability—where permitted by law—for typographical or technical errors. This does not affect your statutory consumer rights.

We reserve the right to update product prices at any time due to factors outside our control (including currency fluctuations).

2. PRIVACY
We respect your privacy. We do not rent or sell your personal information (name, email, address, phone number, payment details) to third parties without your permission.

If you purchase from our store, subscribe to our newsletter, or provide your contact details, you may receive occasional updates, promotions, or product announcements.

By providing your email, phone number, or mailing address, you consent to receiving communications that may include:

Promotions

New product releases

Special offers

Updates related to your order

You can opt out at any time (see Section 3).

3. OPTING OUT OF COMMUNICATIONS
You may unsubscribe from marketing emails at any time by:

Clicking the Unsubscribe link in any email, or

Replying with “REMOVE”, or

Contacting us at: Contact@theherbalvibe.com

You will continue to receive essential transactional emails (order confirmations, shipping updates).

4. PRODUCT AVAILABILITY & OUT-OF-STOCK ITEMS
All products are subject to availability.

If an item is out of stock or back-ordered:

We will notify you by email with the expected shipping date.

You may choose to:

Wait for restock,

Cancel the item for a full refund, or

Select an alternative product of equal value.

If an item becomes permanently unavailable, we will cancel and refund automatically.

5. ORDER CANCELLATION
You may cancel your order within 14 days of receiving your delivery by emailing:

Contact@theherbalvibe.com

For first-time customers, you may request a full refund on the first product without being required to return it (applies only to the first item you purchase).

6. LIMITATION OF LIABILITY
We are not responsible for any loss or damage caused by us, our employees, or our agents where:

No breach of legal duty of care exists;

The loss or damage was not reasonably foreseeable;

The loss results from your own breach of these terms;

The loss relates to business or commercial activity, including—but not limited to—

Lost profits

Lost data

Business interruption

Loss of business opportunities

This does not affect your statutory consumer rights.

Note: Events like national emergencies, weather disruptions, or lockdowns may result in unavoidable shipping delays.

7. RIGHT TO REFUSE SERVICE
We reserve the right to refuse service or cancel orders at our discretion, including cases of suspected fraud, abusive behavior, or policy violations.

MEDICAL DISCLAIMER

The Herbal Vibe provides products and information for general wellness, lifestyle use, and personal enjoyment. We do not claim to diagnose, treat, cure, or prevent any disease.

All information is for educational purposes only.

If symptoms persist, consult a qualified healthcare professional.

Special care should be taken when pregnant, breastfeeding, treating children, taking medication, or managing chronic illnesses.

Always inform your healthcare provider if you are using supplements, herbs, teas, or natural products.

Product descriptions may contain general information that should not be interpreted as medical advice.

We accept no liability—where permitted by law—for inaccuracies or typographical errors on product pages or the website.

If you need help understanding any part of these Terms & Conditions, please contact:

Email: contact@theherbalvibe.com
Website: theherbalvibe.com